By ordering No Time To Clean Ltd's service by telephone, e-mail or No Time To Clean's website, the client agrees to be bound by No Time To Clean's terms and conditions. For the purpose of these terms and conditions 'The Company' refers to 'No Time To Clean Ltd' and 'The Client' refers to the user of our services.
1. The company will provide the client with a cleaner to perform normal cleaning duties within the home. They are not insured to work on the outside of the property.
2. The client will pay the management fee directly to the company by standing order every month, it is the clients responsibility to pay their cleaner directly.
3. A minimum duration of 2 hours cleaning per visit applies to all regular domestic cleaning services.
4. If payment is not made after 30 days of booking, then the account will be passed to our collections agency, after which a charge of 15% on top of the initial amount due, will be added to the overdue amount. The client agrees as part of these terms and conditions, to pay this sum, which represents our reasonable costs in collecting the unpaid amounts
5. All price's are subject to change, the company will provide the client with 30 days notice of any management fee increases. The cleaners rate is also liable to increases in line with the national minimum wage requirements.
6. Any changes to the hours you require the cleaner to work, must be reported to the company. If you need to cancel your cleaner you must notify the company with at least 24 hours notice. Any cancellations made with less than 24 hours notice will incur a 100% charge. if the cleaner cannot gain access to the property due to lack of keys, or problems using they keys, there will be a full charge for the clean. If keys are provided they must open the lock without any special efforts or skills.
7. Holidays - there will be no cleaning service provided on Christmas day, Boxing Day, New Years Day, Easter Monday, Easter Tuesday, May Day and the 12th & 13 July.
8. All electrical equipment supplied by the client must be safe and in full working order, for health and safety reasons, if there are any defects in the equipment our cleaners are not permitted to use it.
9. For health & safety reasons, the cleaners are not permitted to work at heights, by use of step ladders or chairs.
10. The client must provide adequate cleaning supplies, electricity and hot running water for the cleaner to perform a satisfactory service. The company will not be liable for inadequate cleaning due to lack of suitable cleaning materials.
11. Regular cleaning prices are lower than that of a one-off clean and in that respect if a regular clean is cancelled before 4 cleans have been provided, the client will be charged at the one-off price. Regular weekly cleaning cancelled after the 1st clean will also incur a £15 administration charge.
12. The company will provide public liability insurance for the cleaner, whilst working in the clients home, provided that any damage is caused by negligence or omission by the cleaner (please note the £100 excess on any claim is payable by the client) any reports for damage caused by the cleaner must be reported verbally or in writing to the company, within 24 hours of the cleaners visit. The company will not be responsible for any claims outside this period. The company will not be responsible for any claims made by a client who has an outstanding balance on their account.
13. All fragile and highly breakable items must be secured or removed. Any large, un-moveable, fragile or highly breakable items must be reported (in writing or by email) to the company, before any cleaning commences.
14. The company undertakes to ensure the safety of your key holding at all times. The cleaner will keep the clients keys on their own key ring and it will not be identified to the clients property. In the unlikely event of keys being lost, the company will provide replacement keys to the value of £30. The company will not be held responsible for any keys which are not kept in the cleaners possession at all times.
15. If the customer is not completely satisfied with a cleaning job, they must report it to the company within 24 hours, the cleaner will re-clean the area of concern to the customer's satisfaction, providing the management fee has been paid.
16. By entering into a service agreement with the company, the client agrees that after the termination of the cleaning service he/she will not hire or use any domestic services provided by a present or past cleaner introduced to the client by the company. If the client wishes to hire or use domestic services provided by the cleaner then he/she must pay a referral fee of £350.
In addition to the above points;
ONE-OFF CLEANS
1. The client agrees to pay the management fee by cheque or BACS 7 days in advance
2. The company reserves the right to amend any quotation should the clients specification change, or should the property be found to be in a poorer condition than what was described at the time of booking.
3. All one-off cleans are for a minimum of 4 hours duration.
4. The client must ensure that there is Electricity and hot running water, a cleaning service cannot be provided if these condition are not met, the client shall be liable for the full one-off clean management fee, plus 2 hours labour charge.
5. Post build cleans will incur an extra £3 per hour, per cleaner, labour charge.
6. Any cancellations made with less than 24 hours notice will incur a 100% management fee charge. if the cleaner cannot gain access to the property due to lack of keys or problems using they keys there will be a full management charge plus 2 hours labour. If keys are provided they must open the lock without any special efforts or skills.
7. All electrical equipment supplied by the client must be safe and in full working order, for health and safety reasons, if there are any defects in the equipment provided by the client, our cleaners are not permitted to use it.
8. The client agrees to provide adequate cleaning supplies in order for the cleaners to provide a satisfactory service. If requested at the time of booking, the company can provide all the necessary cleaning supplies, the company shall charge an extra £25 on top of the one-off clean management fee for the use of our equipment and supplies.
9. Where the cleaner cannot gain access to the premises, the full one-off clean management fee shall be payable, plus 2 hours labour charge.
10. Collection of keys outside of a 5 mile radius for the property will incur a £20 management charge.
11. The client must be available to pay the cleaner the applicable labour rate at the end of the clean.
These terms and conditions shall be governed by the relevant law governing England, Scotland, Wales and Northern Ireland and by agreeing to be bound by them, the client agrees to submit to the exclusive jurisdiction of the relevant courts of the England, Scotland, Wales and Northern Ireland. No Time To Clean reserves the right to make any changes to any part of these terms and conditions without giving any prior notice. Should any of the above clauses change, all existing customers will be notified.
1. Privacy Statement
We are aware that you may have concerns over disclosing information about yourself to us.
This Privacy Statement explains, amongst other things, what information we collect about you on this website and the reasons for this.
Our primary aim in collecting personal information is to provide you with information you have asked for e.g. an enquiry.
2. Information we collect
Log file information, including IP addresses. You can visit public areas of the site without identifying yourself or providing any personal information
Tracking IP addresses (the computer's internet address)
Monitoring how long a user spends on the site and which pages he/she visits - this helps us evaluate the use of different parts of the website
As a rule, we don't link IP addresses to anything that can identify you, ensuring you can remain anonymous. Nevertheless, we will attempt to use IP addresses to identify a user when we feel it is necessary to protect our services and other users.
3. Personal data
Any personal data relating to you gathered by us in the use of our website or during your use of the service will be recorded and only be used in accordance with our Privacy Policy.
The website uses an enquiry forms to enable you to request information, products and services.
In some cases you will need to provide us with information such as your name, telephone number and email address- an enquiry.
Any personal data we collect during registration or otherwise is designed to allow us to provide you with the right kind of information related to your enquiry
If you register, request further information or contact us we may keep a record of that correspondence and incorporate the information it contains into our database(s), which we will keep secure in accordance with the requirements of the General Data Protection Regulation.
We will not transfer your personal data to any third parties unless:
we have your consent to do so
the third party is our subcontractor or a member of our group of companies, who is processing personal data on our behalf securely and in accordance with our instructions or
it is otherwise authorised under the General Data Protection Regulation.
4. Internet security
The webserver that hosts this site is not used to store personal information of any kind.
Whilst we do not directly track or record your usage of this website, in the event that we become aware that site security has been compromised as a result of external activity (including but not limited to external security attacks) we shall take reasonable measures which we deem appropriate. This includes but is not limited to internal investigation and reporting, and notification to and cooperation with law enforcement authorities.
This privacy policy may not apply to you if we believe you are misusing the website or if we are required to disclose information by a court of law or other relevant body.
5. Copyright
The copyright of the material on this site is held by No Time To Clean Ltd
Company registered in Northern Ireland Company no. NI638655